Ordering Process from start to finish: We stock many pool tables so please contact us to find out if we have what you want in stock. If the pool table you want is not in stock we will give you a good idea of how long it would take to build. If in stock we can get it ready to ship and picked up by freight typically in just a few business days. When your pool table is picked up by the freight line we will then notify that it shipped and go over any pertinent shipping information to make receiving your table as simple as possible.
Setup can usually be done the next day after delivery or within a few days after delivery, and of course is dependent on the installers schedule. Please let us know if there is not access for an 18-wheeler semi to get near the end of your drive, in which case other arrangements will be made for delivery utilizing a smaller vehicle. If we have an installer that we have used in the past, we can ship the table to them and they can bring the table to you the day of setup, thus eliminating any taking delivery on your part... a truly white-glove experience.
Each table comes on a pallet with approximately 12 pieces to be individually carried from curb to home(some folks park at the curb and safely tuck it in their suburban, minivan, or truck and then drive right into the garage and unload).
Professional Installer We have professional pool table installers in all 50 states. Install usually takes about 3 hours and will be done by a professional BCA certified installer. Once the table is set up we appreciate any photos you would send us to show the beauty of your billiard room and table and to use on our website... we love seeing those photos!
Please let us know if you have any questions on the process.
Simply give us a call at 402.438.4398 and we will be happy to take time to answer any of your questions and even take your order. We will coordinate everything with you, freight, and installer. We will keep you notified to make the delivery and setup of your pool table go as smoothly as possibly. So that you and your family and friends are playing on your table asap.
Payment We accept all major credit cards except American Express. We pass along a 3% discount, (average merchant credit card charge cost), for any orders paying by check or bank wire, except for International orders. We require 1/2 down at time of order and the balance when the table ships. Make checks to "Generation Chic Pool", thank you.
Privacy Statement Your personal Information and credit card information is never resold, or given to a third party. The only information given is to the shipping company so they may deliver your purchase to your address, and contact you if necessary, and to the installer so they may also contact you when needed.
Warranty We provide a 90 day parts and labor warranty under normal use when you use one of our professional billiard table installers.
Returns We offer a full 30 day return from the date of purchase with no catches, you will be responsible for paying the to and return shipping costs including installation and disassembly of table or goods, and packaging. The table will be subject to a 25% restocking fee. Due to the nature of our products, we would require that the table be received complete with all original components in the original condition you received it in and without damage. If the table is received damaged, we are unable to offer a refund. We have never had a pool table returned in 15 years because 100% of customers have been completely satisfied, and we have had 0 complaints with the Better Business Bureau since joining in 2006. We do guarantee that the table will be new and in new condition, and if there is any damage from freight we will remedy the issue as fast as possible. Fortunately this might happen only 1% of the time, but if it does we will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
Stock and Special Order Please contact to see if we have the table you want in stock, otherwise due to the love and precision put into each and every pool table please have patience and possibly expect about 2-3 months for a table of this quality and grandeur to be made.